Investigation


Investigation

Each and every claim is to be investigated to assess the the loss and circumstances in which the loss occured Investigation can be done by the company officials or by the surveyor as the case may be.

(i) By Company Officials: If the claim is small, simple and straight forward, it is investigated by any authorized officials of the company. The claim is settled on the basis of the report submitted by him.

(ii) By Surveyor:- When the claim is a large one and complicated in nature, a surveyor is engaged to report on the details cause of loss and also the extent of loss. A surveyor is independent person and expert in his job.

Discharge voucher 

When the report is received from the surveyor it is scrutinised by the insurer. If everything is found to be in order a discharge voucher is sent to the insured. The discharge voucher is to be signed, stamped by the insured and returned to the insurer duly completed. On receipt of it, a cheque in settlement of the claim is sent to the insured.

Claim Paid Register 

Before the cheque is released, the payment is recorded in the Claim Paid Register. The payment is also recorded in the relative policy and claim file. The sum insured is reduced by the amount of the claim. The insured is intimated that the sum insured can be reinstated on payment of the proportionate premium.

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