Payment of Claims


The insurer shall follow the undermentioned procedure for settling the claim for compensation of fire loss

1) Receipt of Claim Intimation

The insurer should be informed at once about the loss or damages by the insured. As soon as the claim intimation is received by the insurer the following steps are to be taken:-

 (a) To verify that the policy is in force at the time of loss.

 (b) To ascertain that the subject matter is insured against the perils mentioned in the policy

(c) To ascertain that the items of goods affected are the same as covered under the policy

(d) To verify that the location involved is the same as covered in the policy

Entering in the Claim Register

After verifying the policy, the claim is registered and entered in a book called Claim Intimation Register. A claim number is allotted to the insured. This claim number is used for future reference. The claim register contains details like claim number, policy number, date of fire and address of the insured, sum insured, the place and the situation where the loss took place, estimated amount of claim, and name of surveyor.

Claim Form

After register of claim, a claim form is sent to the insured person for completing and returning it to the insurance company. The claim form contains the following informations:

(a) Name and address of the insured
(b) Policy Number
(c) Details of the damaged property
(d) Date and time of the fire
(e) Cause and circumstances of the fire
(f) Value of the property at the time of fire
(g) Amount claimed after deduction of salvage value.
(h) Statement of the other insurances on the same property if any 

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